PRIVACY AND COOKIE POLICY

Cookie Policy

Cookies are small text files stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as language, font size, and other display settings) for a certain period, so you don’t have to re-enter them each time you visit the site or navigate between pages.

How do we use cookies?

There are two types of cookies:

Session cookies
Session cookies are temporary cookies that exist only until you close your browser.

Persistent cookies
Persistent cookies are stored on your device (computer, laptop, tablet, mobile device, etc.) until you delete them or until their set expiration date.

These cookies are used to ensure security, facilitate navigation, improve the presentation of information on your screen, and allow us to provide you with a better service through more personalized content. We may also use cookies to collect statistical data on website usage to continuously improve the design and functionality, understand how visitors interact with the site, and assist in resolving any issues related to the website.

Types of cookies we use:

  1. Essential cookies
    These cookies are necessary for the proper functioning of the website. For example, they help display content in the correct language. Without these cookies, we cannot provide services that allow this website to function properly.

  2. Performance (analytical) cookies
    These cookies collect anonymous information about how visitors use the website. They help us understand visitor behavior by providing information about visited pages, time spent on the website, and potential errors (e.g., Google Analytics cookies). These cookies do not contain personal data. The maximum retention period for analytical data in Google Analytics is 50 months. This information helps us improve website performance.

  3. Functionality cookies
    These cookies enhance your experience on the website. For example, they may remember your chosen language or location. Functionality cookies allow us to provide services you request and offer a more personalized experience.

Cookies used on this site

  • Cookie name: _ga, _gid

  • Description: Performance cookies related to Google Universal Analytics, used for tracking visits, time on site, and other analytics purposes.

How to control cookies

You can control and/or delete cookies at any time. For more information, visit aboutcookies.org. You can delete cookies already stored on your device or configure most browsers to block them. Please note that blocking some cookies may require you to adjust settings manually each time you visit a site, and some services or features may not function properly.

For Chrome users, you can use the browser extension [Check My Cookies] to manage and delete cookies on websites.

Privacy Policy

Data Controller Information

www.wahrakustik.com operates in compliance with the Bulgarian Personal Data Protection Act and Regulation (EU) 2016/679 (GDPR) concerning the protection of natural persons regarding the processing of personal data and the free movement of such data.

Article 1 – Legal Basis for Processing

www.wahrakustik.com collects, processes, and stores your personal data based on the legal grounds listed in Article 6(1) of GDPR, specifically:

  • Your explicit, informed, and freely given consent;

  • Performance of a contract with you;

  • Compliance with legal obligations;

  • Tasks carried out in the public interest;

  • Protection of legitimate interests of www.wahrakustik.com or third parties (e.g., warranty claims or dispute resolution).

Article 2 – Purposes and Principles

  1. www.wahrakustik.com collects and processes personal data you provide to fulfill contractual obligations and for purposes such as:

    • Accounting

    • Statistics

    • Information security

    • Legal dispute resolution

  2. Processing is carried out in accordance with:

    • Good commercial practices and applicable Bulgarian and EU law;

    • Clear and specific purposes;

    • Data minimization principle;

    • Technological necessity;

    • Accuracy and up-to-date data;

    • Integrity and confidentiality, ensuring appropriate data security.

Article 3 – Types of Data Collected

  1. Collection and processing procedures:

    • Email inquiries – to identify clients and provide services, including exercising data rights.

    • Order processing – for accepting, confirming, and delivering orders, typically via email.

  2. Types of processed data:

    • Identifying information: Name, email, IP address

  3. Data not collected:

    • Racial or ethnic origin

    • Political, religious, philosophical beliefs, or trade union membership

    • Genetic, biometric, health, sexual life, or orientation data

  4. www.wahrakustik.com does not perform automated processing or profiling.

Article 4 – Data Retention

  1. Personal data is stored for 30 days after receipt of an inquiry. After this period, data is deleted without undue delay.

  2. Retention may be extended if required for contract performance, legal obligations, or legitimate interests.

Article 5 – Data Sharing

  1. Delivery services: courier partners receive only the data necessary to deliver your order.

  2. Legal obligations: data may be shared with authorized public authorities.

  3. Third parties comply with all legal and security requirements.

Article 6 – Your Rights

  1. Right of Access: request confirmation and details of processed data.

  2. Right to Rectification: correct inaccuracies or complete incomplete data.

  3. Right to Erasure: request deletion of personal data when:

    • No longer needed for purpose

    • Consent withdrawn

    • Object to processing

    • Data processed unlawfully
      Exceptions: legal obligations or legal claims.

  4. Right to Object: you can object to processing at any time.

  5. Right to Data Portability: request your data in a readable format or transfer it to another controller.

  6. Exercising rights: requests may be sent via email to order@wahrakustik.com

Article 7 – Data Breach

  1. You will be notified without undue delay if a breach poses a high risk to your rights.

  2. Notification may be omitted if:

    • Adequate protective measures are taken;

    • Subsequent measures eliminate high risk;

    • Notification would require disproportionate effort.

Supervisory Authority Contact:

  • Name: Commission for Personal Data Protection (CPDP)

  • Address: 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, Bulgaria

  • Phone: +359 2 915 3518

  • Website: www.cpdp.bg